Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

• How to make payment?
  Please make payment before delivery via:
  - Paynow UEN : 202018574D (Fish Soup Paradise Pte Ltd)

• Where can I self pick up?
• 20 Mactaggart Road, Mactaggart Foodlink Singapore 368076
• Mon - Sat 9am - 6pm
  
  
• 30 Raffles Place, CIMB Plaza #B1-02 Singapore 048622
• Mon - Fri 10:30am - 7pm
  
  
• 9 Raffles Place, Republic Plaza #B1-07 Singapore 048619
• Mon - Fri 10:30am - 8pm

• Where is your soup produced?
  All our soup are produced in our very own food factory licensed by the Singapore Food Agency.
  
  
• What are shelf stable broths?
  Our shelf stable broths can be kept at room temperature conditions for many months.

• Does your broths contain preservatives and artificial colouring?
  No. We do not use any of these.

• How much is the delivery fee?
  Free delivery for orders above $60.
  Order between $35 - $60, delivery fee will be $8.
  Order below $35, delivery fee will be $10.

• What time is the delivery timing?
  We deliver Mon - Sat from 10am - 6pm Except for Public Holiday. 

• When is the next delivery?
  Next available delivery is displayed in calendar on the Shopping Cart  page. We usually will be able to deliver on the next day. During peak/festive season, do place order earlier as we will close the date once slot is full.
  
  
• Can I select a specific timing?
  You can indicate your preferred 3 hours time range on the "Add a note"  section in the Shopping Cart page and our delivery team will their best to attend to your request.

• Can I have same day delivery?
  Please contact for our sales at 91469284 and we will try our best to arrange for you.
  
  
• Can I find your soup in supermarket?
  Yes, our Premium Fish Broth Concentrate 135g is available in selected NTUC FairPrice supermarkets.